Privacy Policy

1. Introduction

At Firepan, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Data

Personal Data refers to information that identifies you or could reasonably be used to identify you. The Personal Data we collect may include:

• Contact information (such as name, email address, mailing address, phone number)
• Account information (such as username and password)
• Financial information (such as payment method details, billing address)
• Identity verification information (such as government-issued identification)
• Professional information (such as company name, job title, industry)

2.2 Usage Data

We may also collect information about how you access and use our website and services, including:

• IP address
• Browser type and version
• Device type and operating system
• Time and date of your visit
• Pages you viewed or features you used
• Time spent on pages
• Links you clicked
• Referring website or source

3. How We Collect Information

We collect information through various methods, including:

3.1 Direct Interactions

Information you provide when you:

• Register for an account
• Subscribe to our newsletter or communications
• Request information or support
• Complete forms on our website
• Participate in surveys or feedback requests
• Apply for a job

3.2 Automated Technologies

As you interact with our website and services, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns. For more information about our use of cookies, please see our Cookie Policy.

3.3 Third Parties

We may receive information about you from third parties, including:

• Business partners
• Service providers
• Identity verification services
• Public databases
• Social media platforms (if you choose to connect your account)

4. How We Use Your Information

We may use the information we collect for various purposes, including:

4.1 Provide and Maintain our Services

• Create and manage your account
• Process transactions and send related information
• Provide customer support and respond to inquiries
• Send administrative notifications

4.2 Improve and Develop our Services

• Understand how users interact with our services
• Identify usage trends and areas for improvement
• Develop new features, products, and services
• Conduct research and analysis

4.3 Personalize Your Experience

• Deliver content and product offerings relevant to your interests
• Personalize your experience on our website
• Remember your preferences and settings

4.4 Marketing and Communication

• Send promotional communications about new features, offers, or events
• Deliver newsletters or updates you have subscribed to
• Measure the effectiveness of our marketing campaigns

4.5 Security and Compliance

• Protect our services from fraud, abuse, and unauthorized access
• Verify your identity
• Enforce our terms, conditions, and policies
• Comply with legal obligations and regulatory requirements

5. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

5.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.

5.3 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

5.4 Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

5.5 With Your Consent

We may share your information with your consent or at your direction.

6. International Transfers

We are based in the United States and process data both within and outside the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us and our service providers in the United States and other countries where our servers are located.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure that any transfer of your personal data to countries outside these regions is done in accordance with applicable data protection laws, including through the implementation of appropriate safeguards such as standard contractual clauses approved by the European Commission.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

9.1 Access

You have the right to request copies of your personal information. We may charge you a small fee for this service.

9.2 Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

9.3 Erasure

You have the right to request that we erase your personal information, under certain conditions.

9.4 Restriction

You have the right to request that we restrict the processing of your personal information, under certain conditions.

9.5 Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

9.6 Objection

You have the right to object to our processing of your personal information, under certain conditions.

If you would like to exercise any of these rights, please contact us using the contact information provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@firepan.com.